Email support@macenize.pro. Include your macOS version and which edition you are running — that alone answers half of what follows.
Mac Vitals looks for Ollama on 127.0.0.1:11434 and LM Studio on 127.0.0.1:1234. It reports a model only when one is actually resident — a server that is running with nothing loaded is correctly reported as not detected. Load one with ollama run llama3.2 and the widget picks it up within a couple of seconds.
In the direct edition, the LLM module is part of Pro. If you have not licensed it, the widget reads “Pro” rather than pretending your machine has no model. In Mac Vitals Lite it is free.
Sensor access is denied inside the App Sandbox, so Mac Vitals Lite has no temperatures, fans or wattage — this is a store requirement, not an omission. The direct edition reads them through AppleSMC. Fan control requires a privileged helper and is read-only for now.
System-wide hotkeys need Accessibility permission: System Settings ▸ Privacy & Security ▸ Accessibility, then enable Mac Vitals. Without it the hotkeys still work whenever a Mac Vitals window is focused. We never raise that prompt behind your back — the onboarding permission card is the only place it is requested.
By design. Anything destructive shows a confirmation, sends SIGTERM first, and only escalates to SIGKILL if you explicitly ask.
~/Library/Application Support/MacVitals/ — a SQLite timeline, your baselines, alert rules and the event log. Delete that folder and the app starts fresh. Nothing is stored anywhere else, and nothing is uploaded.
Pro is a one-time purchase, verified offline against a signed licence file. No account, no server check, no expiry. Install it on the Macs you personally use. Lost your licence file? Email support with your order id.
Tell us what you expected, what happened, and what the rest of the machine was doing. If the app is the thing misbehaving, its own footprint is in the dropdown footer — that number is useful to us. If something crashed, ~/Library/Logs/DiagnosticReports/ will have a MacVitals-*.ips file worth attaching.